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WGU Operations Management (C215, VDC2) : Operations-Management
- Exam Code: Operations-Management
- Exam Name: WGU Operations Management (C215, VDC2)
- Updated: Oct 01, 2026
- Q & A: 72 Questions and Answers
About WGU Operations Management (C215, VDC2) : Operations-Management Exam
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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Topic 2: Competency 1: Operations Management Fundamentals | - Product and service design - Operations strategy and competitive priorities - History and evolution of operations management |
| Topic 3: Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) |
| Topic 4: Competency 6: Production Planning and Scheduling | - Aggregate planning - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems - Material Requirements Planning (MRP) |
| Topic 5: Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) |
| Topic 6: Competency 4: Supply Chain Management | - Supply chain design and strategy - Inventory management - Logistics and distribution - Sourcing and procurement |
| Topic 7: Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
WGU Operations Management (C215, VDC2) Sample Questions:
Question #1
Which total quality management (TQM) process was developed to stress management's responsibility for quality?
- A. 14 points for quality improvement
- B. Statistical quality control charts
- C. Product design quality
- D. Fitness quality for use
Correct Answer: A 🗳️
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Question #2
What are two strategic objectives for every member of the supply chain?
Choose 2 answers
- A. Becoming more efficient
- B. Increasing cost effectiveness
- C. Increasing end-customer demand
- D. Reducing production and delivery times
- E. Finding the best distribution location
Correct Answer: A,B 🗳️
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Question #3
Which two statements are true about effective capacity?
Choose 2 answers
- A. An effective capacity is lower than design capacity.
- B. An effective capacity maintains a minimum output rate under normal conditions.
- C. An effective capacity is a permanent measure used to achieve design capacity.
- D. An effective capacity is a temporary measure used to achieve design capacity.
Correct Answer: A,C 🗳️
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Question #4
Which function does marketing play in a just-in-time (JIT) organization?
- A. JIT marketing synchronizes product demand with assembly.
- B. JIT marketing focuses on producer-driven quality.
- C. JIT marketing simplifies inventory flow.
- D. JIT marketing focuses on customer-driven quality.
Correct Answer: D 🗳️
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Question #5
Which continuous improvement method does Cpk measure?
- A. The most common measurement process
- B. What a process is capable of and how long it will take to conclude
- C. Parts per million on the capability index
- D. How close one is to a target and how consistent one is with the average performance
Correct Answer: D 🗳️
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