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ServiceNow Certified Implementation Specialist - IT Service Management : CIS-ITSM
- Exam Code: CIS-ITSM
- Exam Name: Certified Implementation Specialist - IT Service Management
- Updated: Sep 27, 2026
- Q & A: 200 Questions and Answers
About ServiceNow Certified Implementation Specialist - IT Service Management : CIS-ITSM Exam
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Change Management | 15-20% | - Change calendar and planning
|
| Incident Management | 15-20% | - Incident creation and management
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Problem Management | 10-15% | - Problem workflow and states
|
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