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EXIN ITIL Foundation : ITIL-F
- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
- Updated: Sep 08, 2026
- Q & A: 325 Questions and Answers
About EXIN ITIL Foundation : ITIL-F Exam
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - General management practices - Technical management practices - Service management practices |
| Topic 2: The Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| Topic 3: Key Concepts of Service Management | - Value creation through services
|
| Topic 4: ITIL Guiding Principles | - Core guiding principles
|
| Topic 5: ITIL Service Value System (SVS) | - Service Value Chain activities
|
EXIN ITIL Foundation Sample Questions:
Question #1
Which one of the following are the two primary elements that create value for customers?
- A. Customer and user satisfaction
- B. Resources and capabilities
- C. Service requirements and warranty
- D. Value on investment (VOI) and return on investment (ROI)
Answer: B
Question #2
Consider the following list:
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
- A. Functions
- B. Job descriptions
- C. Teams
- D. Roles, people or groups
Answer: D
Question #3
Which is an objective of event management?
- A. To maintain user satisfaction with the quality of IT services
- B. To minimize the impact of incidents due to service failures that cannot be prevented
- C. To provided a channel for users to receive standard services that they are expecting
- D. To detect changes of state that have significance for management of an IT service
Answer: D
Question #4
Which one of the following is a correct definition of a supplier category?
- A. Strategic - for suppliers of operational products or services
- B. Commodity - for significant partnering relationships that involve senior managers
- C. Tactical - for relationships involving significant commercial activity and business interaction
- D. Operational - for suppliers providing low value and/or readily available products and services
Answer: D
Question #5
Which of the following is NOT a source of best practice?
- A. Technology
- B. Standards
- C. Internal experience
- D. Academic research
Answer: A
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