Apple 9L0-064 : OS X v10.8 Troubleshooting Exam
- Exam Code: 9L0-064
- Exam Name: OS X v10.8 Troubleshooting Exam
- Updated: Sep 25, 2026
- Q & A: 68 Questions and Answers
About Apple 9L0-064 Exam
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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User Accounts and Permissions | - File system permissions
|
| Topic 2: Applications and System Services | - Application troubleshooting
|
| Topic 3: Troubleshooting and System Management | - System performance and maintenance
|
| Topic 4: File Systems and Storage | - Disk management
|
| Topic 5: Networking and Connectivity | - Network configuration
|
| Topic 6: Security and Updates | - Software updates
|
Apple OS X v10.8 Troubleshooting Sample Questions:
A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?
- A. Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
- B. Use a Time Machine backup to restore the entire User folder.
- C. Delete the application, reinstall it, then try launching it again.
- D. Startup from OS X Recovery, open Disk Utility and repair the startup disk.
Correct Answer: A 🗳️
Which of the following is a supported destination for an OS X Mountain Lion installation?
- A. a hard disk or SSD with the APM partition scheme
- B. ahard disk or SSD without a partition scheme
- C. a hard disk or SSD with the MBR partition scheme
- D. a hard disk or SSD with the GUID partition scheme
Correct Answer: D 🗳️
Which of the following is the indication that a Mac is loading system software?
- A. Gray screen
- B. Gray Apple logo with a spinning gear
- C. Boot chime
- D. Blank screen
Correct Answer: B 🗳️
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
- A. The Mac is starting up from an external USB or Thunderbolt storage device.
- B. Apple Service Diagnostics is loading.
- C. Internet Recovery has started downloading the OS X Recovery system image.
- D. EFI has detected a hardware issue.
Correct Answer: C 🗳️
If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?
- A. Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
- B. Always use command line tools to adjust file permissions.
- C. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
- D. Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
Correct Answer: A 🗳️
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