Apple 9L0-064 : OS X v10.8 Troubleshooting Exam

  • Exam Code: 9L0-064
  • Exam Name: OS X v10.8 Troubleshooting Exam
  • Updated: Sep 25, 2026
  • Q & A: 68 Questions and Answers

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Apple 9L0-064 Exam Syllabus Topics:

SectionObjectives
Topic 1: User Accounts and Permissions- File system permissions
  • 1. Permission structure in OS X
    • 2. Fixing disk permissions
      - User account management
      • 1. Login issues and keychain problems
        • 2. Admin vs standard user roles
          Topic 2: Applications and System Services- Application troubleshooting
          • 1. App crash diagnostics
            • 2. Compatibility issues
              - System services
              • 1. Login items and startup services
                • 2. Launch services and daemons
                  Topic 3: Troubleshooting and System Management- System performance and maintenance
                  • 1. Activity Monitor and system diagnostics
                    • 2. System logs and troubleshooting tools
                      - macOS startup process and boot issues
                      • 1. Startup sequence and boot modes
                        • 2. Recovery and safe boot troubleshooting
                          Topic 4: File Systems and Storage- Disk management
                          • 1. Partitioning and formatting drives
                            • 2. Disk Utility usage
                              - Data protection
                              • 1. Time Machine backups
                                • 2. Data recovery basics
                                  Topic 5: Networking and Connectivity- Network configuration
                                  • 1. Wi-Fi and Ethernet troubleshooting
                                    • 2. TCP/IP configuration basics
                                      - Network services
                                      • 1. DNS and DHCP issues
                                        • 2. Network diagnostics tools
                                          Topic 6: Security and Updates- Software updates
                                          • 1. System update troubleshooting
                                            • 2. Mac App Store updates
                                              - System security
                                              • 1. FileVault basics
                                                • 2. Firewall configuration

                                                  Apple OS X v10.8 Troubleshooting Sample Questions:

                                                  Question #1

                                                  A technician suspects that an application's preference file is causing the app to crash at launch.
                                                  Which of the following techniques would be best to confirm the issue?

                                                  • A. Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
                                                  • B. Use a Time Machine backup to restore the entire User folder.
                                                  • C. Delete the application, reinstall it, then try launching it again.
                                                  • D. Startup from OS X Recovery, open Disk Utility and repair the startup disk.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

                                                  Question #2

                                                  Which of the following is a supported destination for an OS X Mountain Lion installation?

                                                  • A. a hard disk or SSD with the APM partition scheme
                                                  • B. ahard disk or SSD without a partition scheme
                                                  • C. a hard disk or SSD with the MBR partition scheme
                                                  • D. a hard disk or SSD with the GUID partition scheme
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: D  🗳️

                                                  Question #3

                                                  Which of the following is the indication that a Mac is loading system software?

                                                  • A. Gray screen
                                                  • B. Gray Apple logo with a spinning gear
                                                  • C. Boot chime
                                                  • D. Blank screen
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: B  🗳️

                                                  Question #4


                                                  Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

                                                  • A. The Mac is starting up from an external USB or Thunderbolt storage device.
                                                  • B. Apple Service Diagnostics is loading.
                                                  • C. Internet Recovery has started downloading the OS X Recovery system image.
                                                  • D. EFI has detected a hardware issue.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

                                                  Question #5

                                                  If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

                                                  • A. Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
                                                  • B. Always use command line tools to adjust file permissions.
                                                  • C. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
                                                  • D. Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

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