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Apple OS X Support Essentials 10.9 Sample Questions:

1. Along with IMAP, POP, and SMTP, which protocol does the Mail application in OS X Mountain Lion support?

A) MAPI
B) Exchange Web Services
C) WebDAV
D) CalDAV

2. In OS X Mountain Lion, Safe Boot ________.

A) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
B) increases data security by assigning all standard users Read-only privileges to mounted local volumes
C) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
D) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup

3. How can you ensure that previously deleted items are securely erased?

A) The master password is used to reset local account passwords.
B) The four erase options in Disk Utility are:
Fastest, which simply replaces the volume's directory structure
A second choice, which provides good security by writing zeros on top of all the previous disk data
A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data
Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
C) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
D) From the Erase tab in Disk Utility, you can choose to securely erase the free space of a disk or volume. This securely erases any previously deleted files on the selected disk or volume

4. Client software is used to access network services provided by server software. The connection is established using a common network protocol known by both the client and server software. Thus, the client and server software can be from different sources.

A) What's target disk mode and how is it engaged?
B) What's the relationship between clients and servers as it relates to network service access?
C) What's the primary interface for configuring network service applications?
D) What's the best source for acquiring printer drivers for OS X?

5. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X performs disk checks on startup only after a shutdown.
B) Because OS X loads a clean user session on startup only after a shutdown.
C) Because OS X archives errors from the session to the log only during a shutdown.
D) Because the Mac does a full POST on startup only after a shutdown.

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