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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) Startup in OS X Recovery to open Migration Assistant.
B) The customer will have to purchase Migration Assistant at the Mac App Store.
C) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
D) Migration Assistant is stored in the Utilities folder and can be opened at any time.

2. A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

A) A new default preference file will be created when the application launches.
B) The application will continue to use the original preference file.
C) The old preference files will be automatically deleted when the application launches.
D) The application will present a warning that the preference file is missing when it launches.

3. Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?

A) If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
B) He must download the iCloud device utility to remove the MacBook from his iCloud device list.
C) He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.
D) While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.

4. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Open the Disk Utility and select repair disk permissions.
B) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
C) Erase the hard disk and restore from a Time Machine backup.
D) Startup in Single User mode and use command line tools to correct the permissions.

5. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

A) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
B) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
C) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
D) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.

Solutions: