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Salesforce Process Automation Accredited Professional Sample Questions:

1. Which two business processes can be automated using an approval process?

A) Change the value in a date field to TODAY() when the Account Owner changes the 'Customer Type' field from "prospect" to "customer."
B) Change the status of a timecard after a Manager has reviewed it.
C) Create an interview record when a candidate has been selected in a recruiting process.
D) Change the address on all child Contact records when the address on the parent Account record is updated.

2. What is a good use case for External Services in flows?

A) Perform address validation with an external service, while storing the customer record.
B) Initiate a series of batch processes and display the results on the screen.
C) Display external customer credit scoring app screen inside Salesforce Account page.
D) Bulk update records in Salesforce using data from an external database.

3. Northern Trail Outfitters (NTO) has a drop-down legacy UX. NTO is now looking to replace it with a personalized UX so that the right recommendations are available to the right people at the right time. Which automation feature can help NTO accomplish this goal?

A) Einstein Next Best Action
B) Personalization Workbench
C) Interaction Designer
D) Experience Builder

4. What is the maximum number of versions per flow that one can create in Enterprise or Unlimited Edition?

A) 50.0
B) 1000.0
C) 900.0
D) 100.0

5. Which two use cases is it appropriate to combine a process and a flow?

A) Clone a record and its children.
B) Delete a related record.
C) Post to an internal Chatter group.
D) Open up visibility of a Chatter feed item to Portal users.

Solutions: