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Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 62
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
- A. Configure the Save property
- B. Use an Integration Procedure
- C. Configure a Resume Step
- D. Use a DataRaptor Post Action
Answer: A
NEW QUESTION 63
Which OmniScript element can be used to retrieve data from more than one source?
- A. DataRaptor Extract Action
- B. Matrix Action
- C. Calculation Action
- D. Integration Procedure Action
Answer: D
NEW QUESTION 64
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. DataRaptor Transform
- B. OmniStudio Action
- C. DataRaptor Turbo
- D. Calculation Matrices
Answer: D
NEW QUESTION 65
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 66
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Radio
- B. DataRaptor Extract Action
- C. DataRaptor Transform Action
- D. DataRaptor Post Action
- E. Select
Answer: A,B,D
NEW QUESTION 67
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Deploy the existing OmniScript to the Community portal using OmniOut.
- B. Duplicate the existing OmniScript and deploy the new script on the website.
- C. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
- D. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
Answer: C
NEW QUESTION 68
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
- A. Calculation Procedure
- B. Integration Procedure
- C. DataRaptor
- D. OmniStudio Action
Answer: C
NEW QUESTION 69
Which three use cases should be implemented using Calculation Procedures & Matrices?
Choose 3 answers
- A. Use location and past usage to determine the monthly cost for an energy product.
- B. Use rules to determine eligible insurance products based on a house's address and age of the building.
- C. Use the product color and capacity to determine the price of a product.
- D. Use risk factors for an insured item to determine different insurance product options.
- E. Use a house's address, size, and age of the building to determine an insurance premium.
Answer: A,C,D
NEW QUESTION 70
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Custom Styles
- B. Actions
- C. Menu elements
- D. Datatables
- E. Newport Design System
Answer: A,B,C
NEW QUESTION 71
An existing OmniScript used to capture and update customer information displays the following information o same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the inform because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
- A. Use Section to break the information and Headline to the title and a required icon in the input
- B. Use Block elements to group and required property checked in some of the inputs
- C. Use a template for each category and adding custom code for the required validation
- D. Use a Visualforce Page with the categories, labels, and the required validation
Answer: B
NEW QUESTION 72
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. States
- B. Datatable
- C. Flyouts
- D. Repeat Block
Answer: A,B
NEW QUESTION 73
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. DataRaptor Transform Action
- B. HTTP Action
- C. DataRaptor Post Action
- D. Integration Procedure Action
Answer: D
NEW QUESTION 74
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Custom Styles
- B. FlexCards
- C. Newport Design System
- D. OmnlOut
- E. OmniScript
Answer: A,C,E
NEW QUESTION 75
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. Script Profiles
- B. User Roles
- C. Conditional Views
- D. Script Configuration
Answer: C
NEW QUESTION 76
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single FlexCard with an Action to invoke an OmniScript
- C. Multiple OmniStudio Actions that invoke separate OmniScripts
- D. Single OmniStudio Action that invokes separate Omniscripts
Answer: C
NEW QUESTION 77
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. DataRaptor Extract Action
- B. Email Action
- C. Messaging Element
- D. DataRaptor Post Action
- E. Calculation Action
Answer: A,B,E
NEW QUESTION 78
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A. Lookup
- B. DataRaptor Extract Action
- C. Select
- D. Calculation Action
Answer: A
NEW QUESTION 79
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. OmniStudio Action
- B. Custom Style
- C. States
- D. Flyout
Answer: A,C
NEW QUESTION 80
which of the following are Integration Procedure Actions?
- A. OmniScript
- B. TypeAhead
- C. PDF
- D. Email
Answer: D
NEW QUESTION 81
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Formula
- B. Step
- C. Edit Block
- D. Input Block
- E. Multi-select
Answer: A,B,C
NEW QUESTION 82
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. DataRaptor
- B. Apex Remote
- C. Apex REST
- D. Integration Procedures
Answer: D
NEW QUESTION 83
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. Conditional View
- B. State
- C. Styling
- D. Flyouts
Answer: A
NEW QUESTION 84
What business problem does DataRaptor solve?
- A. It guides humans through a complex business process.
- B. It combines multiple steps and processes into a single server call.
- C. It allows developers to create complex API queries declaratively.
- D. lt removes the need to code data mappings for data transformations.
Answer: D
NEW QUESTION 85
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?
- A. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
- B. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
- C. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
- D. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
Answer: B
NEW QUESTION 86
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Combine these actions into an Integration Procedure
- B. Change DataRaptors to extract single objects
- C. Add reusable OmniScripts for each step
- D. Add conditional views to the OmniScript
Answer: A
NEW QUESTION 87
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