[Nov-2021] Salesforce OmniStudio-Consultant DUMPS WITH REAL EXAM QUESTIONS [Q20-Q37]

[Nov-2021] Salesforce OmniStudio-Consultant DUMPS WITH REAL EXAM QUESTIONS

2021 New Free4Torrent OmniStudio-Consultant PDF Recently Updated Questions

Salesforce OmniStudio-Consultant Exam Syllabus Topics:

NEW QUESTION 20
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements?
Choose 2 answers

• A. Calculation Procedure
• B. DataRaptor Transform
• C. Calculation Matrix
• D. DataRaptor Extract

Answer: C,D

NEW QUESTION 21
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

• A. Conditional View
• B. State
• C. Styling
• D. Flyouts

Answer: A

NEW QUESTION 22
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

• A. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
• B. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
• C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
• D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Answer: B

NEW QUESTION 23
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers

• A. Calculation Procedure
• B. DataRaptor Transform
• C. OmniStudio Action
• D. Calculation Matrix

Answer: A,D

NEW QUESTION 24
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?

Choose 3 answers

• A. View statements
• B. Request higher limit
• C. Verify a transaction
• D. Make a payment
• E. View credit score history

Answer: A,D,E

NEW QUESTION 25
Which three functions are performed by Action elements in OmniScript?
Choose 3 answers

• A. Get and update data through APIs
• B. Organize data into multiple pages
• C. Send DocuSign emails for signature
• D. Display error messages to the user
• E. Get and update data in Salesforce

Answer: A,C,E

NEW QUESTION 26
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers

• A. To retrieve multiple data sources in a single response
• B. To separate the user interface from changes in the data sources
• C. To minimize the number of elements to be configured
• D. To achieve elastic scaling

Answer: A,B

NEW QUESTION 27
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

• A. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
• B. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
• C. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
• D. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

Answer: B

NEW QUESTION 28
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

• A. Radio
• B. DataRaptor Extract Action
• C. DataRaptor Transform Action
• D. DataRaptor Post Action
• E. Select

Answer: A,B,D

NEW QUESTION 29
which Action element redirects the user outside an LWC OmniScript?

• A. Done
• B. Response
• C. Navigate
• D. Post to Object

Answer: C

NEW QUESTION 30
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

• A. Integration Procedure
• B. FlexCard
• C. DataRaptor Load
• D. DataRaptor Turbo Extract
• E. OmniScript

Answer: A,D,E

NEW QUESTION 31
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers

• A. States
• B. Datatable
• C. Flyouts
• D. Repeat Block

Answer: A,B

NEW QUESTION 32
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

• A. Formula
• B. Step
• C. Edit Block
• D. Input Block
• E. Multi-select

Answer: A,B,C

NEW QUESTION 33
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers

• A. Enable the Responsive property
• B. Customize the styling
• C. Use flyouts
• D. Use card states

Answer: A,C

NEW QUESTION 34
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

• A. Display different actions based on context
• B. Display a 360° view of the customer
• C. Guide users through complex processes
• D. Allow customers to enter bill payment information

Answer: B,C

NEW QUESTION 35
A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?

• A. DataRaptor Extract Action
• B. Integration Procedure Action
• C. HTTP Action
• D. DataRaptor Post Action

Answer: A

NEW QUESTION 36
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers

• A. Custom Styles
• B. Actions
• C. Menu elements
• D. Datatables
• E. Newport Design System

Answer: A,B,C

NEW QUESTION 37
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