EXIN ITIL Foundation : ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which one of the following are the two primary elements that create value for customers?

A) Customer and user satisfaction
B) Resources and capabilities
C) Service requirements and warranty
D) Value on investment (VOI) and return on investment (ROI)

2. Consider the following list:
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Functions
B) Job descriptions
C) Teams
D) Roles, people or groups

3. Which is an objective of event management?

A) To maintain user satisfaction with the quality of IT services
B) To minimize the impact of incidents due to service failures that cannot be prevented
C) To provided a channel for users to receive standard services that they are expecting
D) To detect changes of state that have significance for management of an IT service

4. Which one of the following is a correct definition of a supplier category?

A) Strategic - for suppliers of operational products or services
B) Commodity - for significant partnering relationships that involve senior managers
C) Tactical - for relationships involving significant commercial activity and business interaction
D) Operational - for suppliers providing low value and/or readily available products and services

5. Which of the following is NOT a source of best practice?

A) Technology
B) Standards
C) Internal experience
D) Academic research

Solutions: