SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One : C_PXSUP_90

  • Exam Code: C_PXSUP_90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Aug 15, 2026
  • Q & A: 80 Questions and Answers

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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Quality and Continuous Improvement- Process optimization in support operations
- Problem management concepts
- Performance reporting and KPIs
Topic 2: Incident Management Fundamentals- Incident vs. service request differentiation
- IT service management principles and lifecycle
- Basic SAP support process overview
Topic 3: SAP Solution and Support Tools- Incident analysis and root cause identification
- SAP Solution Manager overview
- Monitoring and reporting tools
Topic 4: Service Desk and Ticket Management- Knowledge base usage and resolution documentation
- Ticket creation, categorization, and prioritization
- SLA management and tracking
Topic 5: SAP Business All-in-One Support Processes- Incident handling workflow in SAP environments
- Support organization structure and roles
- Communication and escalation procedures

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What is the function of the F1 key? (Choose two)

A) Display an explanation of a field's uses.
B) End the session you are in.
C) Display detailed technical information on a field.
D) Display a list of possible input values.


2. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)

A) SE11
B) SM30
C) SPRO
D) SM31


3. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)

A) Update
B) Upgrade
C) Up-to-date
D) Updating


4. Which of the following keywords indicates the beginning of an ABAP processing block? (Choose two)

A) START-OF-SELECTION
B) PROGRAM
C) INCLUDE
D) FORM


5. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A) Try to guess what the customer 'might' want to have.
B) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
C) Send notes to customer without being sure that they will help.
D) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.


Solutions:

Question # 1
Answer: A,C
Question # 2
Answer: B,D
Question # 3
Answer: A,D
Question # 4
Answer: A,D
Question # 5
Answer: B,D

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