HP Selling HP Personal Systems Services 2018 : HP2-H65

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What are the six stages of the HP Services lifecycle?

A) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
C) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
D) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission

2. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do your employees currently migrate their data?
B) How do you make changes to BIOS settings for the new PCs that arrive at your site?
C) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
D) Do you have employees who travel frequently?
E) How do you manage the complexity of dealing with your devices, network, and software Issues?

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Sales Central
D) HP Support Center

4. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) HP Partner Account Manager
B) Contractual Services area manager
C) Services Contract Specialist Distributor
D) HP Partner First Services reseller

Solutions: