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| Section | Objectives |
|---|---|
| Customer Engagement and Experience | - Digital customer experience
|
| Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Metering, Billing, and Usage Management | - Billing processes
|
| Integration and Data Management | - Data management
|
Question 1
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
A. Accurately confirm and verify customer details.
B. See a list of all service and work types available in the system.
C. Check available field service time slots for the week.
D. Confirm customer entitlements for field service appointments.
Question 2
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
A. Modify the VEELogoCard FlexCard to change the customer logo.
B. Modify the application Page Layout to change/add/remove selected elements
C. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
Question 3
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
A. Utility Self-Serve Portal
B. Experience Self-Serve Portal
C. Customer Acquisition Management
D. Energy and Utilities Contact Center Console
Question 4
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
A. Create custom fields on the line item object for each cost component.
B. Create child products for each cost component.
C. Create one child product for all cost components.
D. Create different pricing elements for each cost component.
Question 5
A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers
A. Big Objects Manager
B. IDX Workbench
C. Velocity Installation Assistant
D. Velocity Build Tool
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: C,D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: B,D |
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