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HP Delta -Selling HP PPS ServiceOne Services : HP5-H10D
- Exam Code: HP5-H10D
- Exam Name: Delta -Selling HP PPS ServiceOne Services
- Updated: Oct 03, 2026
- Q & A: 60 Questions and Answers
About HP Delta -Selling HP PPS ServiceOne Services : HP5-H10D Exam
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
| Topic 2: Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| Topic 3: HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
| Topic 4: Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
| Topic 5: HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question #1
What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?
- A. 24%
- B. 44%
- C. 34%
- D. 14%
Correct Answer: B 🗳️
Question #2
Which service offers faulty hardware repair at a designated HP repair center?
- A. Travel repair
- B. Designated repair center exchange
- C. Onsite repair
- D. Offsite repair
Correct Answer: D 🗳️
Question #3
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Priority Services
- B. HP Custom Contractual Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
Correct Answer: C 🗳️
Question #4
Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)
- A. Protection
- B. Simplification
- C. Security
- D. Trusted vendor
- E. Cost savings
Correct Answer: A,B,E 🗳️
Question #5
Which HP Care Pack Services option is considered a Risk Mitigation service?
- A. Asset Tagging
- B. PC Tracking and Recovery
- C. Printer and Accessory Installation
- D. Offsite Repairs
Correct Answer: D 🗳️
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